Privacy Policy

Privacy Policy

This Privacy Policy explains how Crisp Craft Paw ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from crispcraftpaw.com. We are committed to protecting your privacy in line with the UK GDPR and the Data Protection Act 2018.

Crisp Craft Paw is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, contact us at hello@crispcraftpaw.com.

Information we collect

  • Order information: your name, billing and delivery address, email address, phone number and payment confirmation.
  • Account information: details you provide if you create an account.
  • Usage information: how you interact with our website, collected via cookies and similar technologies.

How we use your information

  • To process and deliver your orders and manage returns.
  • To communicate with you about your order and respond to enquiries.
  • To improve our website, products and customer experience.
  • To send marketing communications where you have consented (you can opt out at any time).

Legal bases

We process your data to perform our contract with you, for our legitimate interests (improving our services and preventing fraud), to comply with legal obligations, and with your consent (marketing and non-essential cookies).

Sharing your information

We share data only where necessary — with payment providers, couriers and delivery partners, and service providers who help us run our shop. We never sell your personal data.

Cookies

Our website uses cookies to enable core functionality, remember your basket and understand how the site is used. You can manage cookies through your browser settings.

Data retention

We keep your information only as long as necessary to fulfil the purposes described here and to meet legal and accounting requirements.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise these rights, email hello@crispcraftpaw.com.

International transfers

Where data is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards.

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. The latest version will always be available on this page.