Privacy policy

Privacy Policy

Last updated: 21 August 2026

This Privacy Policy explains how SDFC Logistics LLC, trading as Crisp Craft Paw (“Crisp Craft Paw”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit crispcraftpaw.com, communicate with us or purchase our products and services.

1. Who We Are

SDFC Logistics LLC is the operator of Crisp Craft Paw and the controller responsible for personal information processed through this store.

Legal company name: SDFC Logistics LLC
Trading brand: Crisp Craft Paw
Registered business address: 525 Randall Ave Ste 100 - 1258, Cheyenne, WY 82001, United States
Phone: +1 (810) 674-6189
Privacy contact: hello@crispcraftpaw.com

2. Personal Information We Collect

  • Identity and contact information: name, billing and delivery address, email address and phone number when provided.
  • Order and transaction information: products viewed or purchased, order history, returns, refunds and related communications.
  • Payment information: payment details are processed by authorised payment providers. We do not store full payment-card numbers.
  • Account information: account credentials, preferences and saved details if you create an account.
  • Customer-service information: messages, enquiries, reviews and other information you choose to provide.
  • Device and usage information: IP address, browser, device, approximate location, pages viewed, interactions and referral information.
  • Cookie and marketing information: cookie identifiers, consent choices, subscription status and advertising interactions.

3. How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe or contact us; automatically through cookies and similar technologies; and from service providers such as Shopify, payment processors, analytics providers, fulfilment partners and couriers.

4. How and Why We Use Information

We use personal information to operate the store, process payments and orders, arrange fulfilment and delivery, provide customer support, handle returns and refunds, maintain accounts, prevent fraud, secure and improve the website, comply with legal obligations and—where permitted—send marketing communications.

Where UK or EEA data-protection law applies, our legal bases include performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, and consent for optional marketing or non-essential cookies.

5. How We Share Information

We share personal information only as reasonably necessary with:

  • Shopify and other technology providers that host and operate the store;
  • payment processors and fraud-prevention providers;
  • suppliers, fulfilment partners, logistics providers and couriers;
  • customer-support, analytics, email and advertising providers, subject to your consent where required;
  • professional advisers, insurers, regulators and authorities where legally required; and
  • a buyer or successor in connection with a lawful business transaction.

We do not sell personal information for money. Some privacy laws define certain advertising-related disclosures as “sharing” or a “sale”; where applicable, you may manage these choices through our cookie and privacy controls.

6. International Transfers

SDFC Logistics LLC is based in the United States, and some service, fulfilment and technology providers operate in other countries. Personal information may therefore be processed outside your country of residence. Where required, we use recognised safeguards such as adequacy decisions, contractual clauses or equivalent lawful transfer mechanisms.

7. Data Retention

We retain personal information only for as long as needed for the purposes described above, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Order and transaction records may generally be kept for up to six years or longer where required by applicable law.

8. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection; to withdraw consent; and to opt out of certain marketing or advertising uses. These rights may be subject to lawful exceptions.

To make a request, email hello@crispcraftpaw.com. We may need to verify your identity before responding. We will not discriminate against you for exercising a privacy right.

9. Cookies and Similar Technologies

We use essential cookies to operate the website and, with consent where required, analytics and advertising cookies to understand performance and personalise communications. You may manage non-essential cookies through our cookie banner and your browser settings. Disabling some cookies may affect website features.

10. Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us. Service messages about orders, security or policy updates are not marketing and may still be sent when necessary.

11. Children

Our Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us so we can review and delete it where appropriate.

12. Security

We use reasonable administrative, technical and organisational measures to protect personal information. No method of internet transmission or storage is completely secure, so absolute security cannot be guaranteed.

13. Third-Party Websites

Our website may link to third-party services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

14. Changes to This Policy

We may update this Policy to reflect operational, legal or regulatory changes. The current version and “Last updated” date will be published on this page.

15. Contact and Complaints

For privacy questions or requests, contact:

SDFC Logistics LLC / Crisp Craft Paw
525 Randall Ave Ste 100 - 1258
Cheyenne, WY 82001
United States
Phone: +1 (810) 674-6189
hello@crispcraftpaw.com

If UK data-protection law applies and you are dissatisfied with our response, you may contact the UK Information Commissioner’s Office at ico.org.uk. You may also contact the supervisory authority in your country of residence.