Refund policy
Refund & Returns Policy
Last updated: 21 August 2026
We want you and your pet to be happy with every Crisp Craft Paw order. This Policy is provided by SDFC Logistics LLC, trading as Crisp Craft Paw, and applies alongside your mandatory consumer rights.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. Unless an item is faulty, damaged or incorrect, it must be unused, in its original condition and returned with its original packaging. Proof of purchase or your order number is required.
UK Consumer Rights
For UK customers, the Consumer Contracts Regulations 2013 generally provide a 14-day right to cancel qualifying distance purchases, and the Consumer Rights Act 2015 provides remedies where goods are faulty, not as described or not fit for purpose. Our 30-day return window does not replace or reduce mandatory statutory rights.
How to Start a Return
Email hello@crispcraftpaw.com with your order number and reason for return. We will confirm eligibility and provide the correct return address and instructions.
Do not send returns to our registered business address unless we expressly instruct you to do so. Items returned without approval or to an incorrect address may be delayed or unable to be processed.
Damaged, Faulty or Incorrect Items
Inspect your order on arrival. If an item is damaged, faulty or incorrect, contact us promptly with your order number and, where possible, photographs. We will arrange an appropriate refund, replacement or other remedy at no additional cost where required.
Exceptions
Some items may not be returnable for hygiene, health-protection or safety reasons once opened or used, and customised, personalised, perishable or final-sale items may also be excluded where permitted by law. This does not affect your rights where an item is faulty, damaged or incorrectly supplied.
Return Shipping
We cover reasonable return postage for faulty, damaged or incorrect items when we provide or approve the return method. For change-of-mind returns, return postage is the customer’s responsibility unless we agree otherwise in writing.
Refunds
After receiving and inspecting a return, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 14 days. Your bank or payment provider may require additional processing time. Original standard delivery charges are refunded where required by law; premium delivery upgrades may not be refundable.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once processing or fulfilment has begun, but your applicable cancellation and return rights remain available.
Contact
SDFC Logistics LLC, trading as Crisp Craft Paw
Registered business address: 525 Randall Ave Ste 100 - 1258, Cheyenne, WY 82001, United States
Phone: +1 (810) 674-6189
Email: hello@crispcraftpaw.com