Terms of service
Terms of Service
Last updated: 21 August 2026
This website is operated by SDFC Logistics LLC, trading as Crisp Craft Paw. Throughout these Terms of Service (“Terms”), “we”, “us” and “our” refer to SDFC Logistics LLC and the Crisp Craft Paw brand. “You” means the customer or visitor using crispcraftpaw.com and any related products or services (the “Services”).
By visiting, browsing or purchasing from our store, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
1. Eligibility and Your Account
By using the Services, you confirm that you are at least the age of majority in your country of residence. If you create an account, you are responsible for keeping your login details secure and for all activity under your account. You must provide accurate, current and complete information when ordering or registering.
2. Products and Services
We provide online retail services and offer selected pet wellness, grooming, hygiene, feeding, hydration, comfort and enrichment products. We take reasonable care to present descriptions, specifications and images accurately. Colours and details may appear differently depending on your device and screen settings. Product descriptions, pricing and availability may change without notice.
3. Orders
Placing an order is an offer to purchase. We may accept or decline an order at our discretion. An order is accepted when we send confirmation and successfully process the required payment. Please review your order before submitting it. If we cannot accept, amend or fulfil an order, we will contact you using the details supplied at checkout.
4. Pricing and Payment
Prices are displayed in pounds sterling (GBP) and include taxes where applicable. Prices, discounts and promotions may change without notice; the price shown when you place your order and in the order confirmation applies. You confirm that you are authorised to use the selected payment method and that the information provided is accurate.
5. Shipping and Delivery
We offer tracked delivery to destinations shown at checkout. Current delivery options, estimated timeframes and any charges are set out in our Shipping Policy and at checkout. Timeframes are estimates and may be affected by couriers, customs or events outside our reasonable control.
6. Returns and Refunds
Returns, cancellations and refunds are handled according to our Refund Policy and applicable consumer law, including relevant UK consumer protections for customers in the United Kingdom. Nothing in these Terms limits rights that cannot legally be excluded.
7. Intellectual Property
Website content, including text, graphics, logos, images and their arrangement, is owned by or licensed to SDFC Logistics LLC and/or Crisp Craft Paw and is protected by applicable intellectual-property laws. You may use the Services only for personal, non-commercial purposes. Content may not be copied, distributed, modified or republished without prior written permission.
8. Acceptable Use
You must use the Services only for lawful purposes. You may not infringe another person’s rights, submit false or misleading information, introduce malicious code, attempt unauthorised access or interfere with the security or operation of the Services.
9. Third-Party Services and Links
The Services may rely on or link to third parties, including payment, fulfilment, delivery and technology providers. We are not responsible for third-party websites or their content and practices. Review their terms and policies before using their services.
10. Disclaimer
To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. Except where expressly stated or legally required, we make no additional warranties regarding the Services. This does not affect mandatory consumer rights.
11. Limitation of Liability
To the fullest extent permitted by law, SDFC Logistics LLC and Crisp Craft Paw will not be liable for indirect, incidental, special or consequential loss arising from use of the Services or products purchased through them. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be limited.
12. Indemnity
You agree to indemnify SDFC Logistics LLC and Crisp Craft Paw against claims, losses and reasonable costs resulting from your material breach of these Terms or unlawful misuse of the Services, to the extent permitted by law.
13. Changes to These Terms
We may update these Terms from time to time. The current version and update date will be shown on this page. Continued use of the Services after changes are published means you accept the revised Terms.
14. Governing Law
These Terms are governed by the laws of England and Wales for transactions directed to the UK market, without removing any mandatory consumer-protection rights available under the law of your country of residence.
15. Company and Contact Information
Legal company name: SDFC Logistics LLC
Trading brand: Crisp Craft Paw
Registered business address: 525 Randall Ave Ste 100 - 1258, Cheyenne, WY 82001, United States
Phone: +1 (810) 674-6189
Corporate email: hello@crispcraftpaw.com
Website: crispcraftpaw.com
Questions about these Terms may be sent to hello@crispcraftpaw.com. We aim to respond within one business day.